The terms and definitions listed may not apply to special events or services not explicitly listed here. Terms may vary depending on individual circumstances surrounding each reservation.

Ride Estimates on Reservation Confirmations

The charges provided in Reservation Confirmations serve as a good faith estimate of the costs involved, grounded on the information available to us at the time of the reservation. They are not intended to represent the final, actual cost of the trip.

Billing and Wait Time

All rides are billed in US dollars. The billing starts when the vehicle leaves the garage and ends upon its return. A 15-minute grace period is granted for domestic arrivals/non-airport pickups and a 30-minute grace period for international arrivals. Following the grace period, additional charges will be applied in 15-minute increments, based on the hourly rate. For transfers that include additional stops, hourly billing will commence from the time of the first stop. Parking, tolls, and airport fees, where applicable, are additional.

Cancellations

Cancellation policies can vary and are not applicable to special events or services not listed here. Please ask for a cancellation number from the Trans LA agent assisting you.

Definitions of Charges, If Applicable

• Gratuity: Any gratuity is discretionary. The listed gratuity is a suggested amount, and payers may adjust it as they see fit. Drivers assigned for subcontracted work may not be Trans LA employees, hence gratuity may not apply.

• Energy Surcharge (Energy Sur): This varies, reflecting the fuel and electricity usage of our fleet of gas and electric vehicles.

• Insurance Surcharge (ISC): This corresponds to the elevated cost of insurance premiums.

• Processing Fee: This encompasses the costs of handling, monitoring, and processing a ride.

• AHC Fee: This pertains to the escalating costs associated with the Affordable Healthcare Act.

• Sales Tax: Mandated by county and state regulations in Los Angeles, this is a compulsory charge.

• Congestion Fee & Port Authority Fee: Any relevant fees will be applied in compliance with Los Angeles County regulations, notably for airport transfers.

Please note that governmental regulations or policy amendments in Los Angeles may lead to alterations or the imposition of additional fees.

For any clarifications or queries related to billing or our terms, kindly reach out to our support team at contact@translausa.com.